1. Acceptance of Terms
By accessing and using the services provided by Myriadcara ("Company", "we", "our", or "us"), you agree to be bound by these Terms of Service ("Terms"). These Terms govern your access to and use of our cloud infrastructure, DevOps, cybersecurity, and managed IT services. If you do not agree to these Terms, please do not use our services.
These Terms are governed by and construed in accordance with the laws of India, including but not limited to the Information Technology Act, 2000 and the Indian Contract Act, 1872.
2. Description of Services
Myriadcara provides the following services:
- Cloud infrastructure services (AWS, GCP, Azure, and private data centers)
- DevOps consulting and implementation (CI/CD, GitOps, container orchestration)
- Cybersecurity audits and compliance (VAPT, GDPR, ISO 27001, PCI DSS)
- Managed IT services and 24/7 infrastructure monitoring
- Open source implementations and enterprise software deployment
- Backup and disaster recovery solutions
3. User Obligations
As a user of our services, you agree to:
- Provide accurate and complete information when engaging our services
- Use our services only for lawful purposes in compliance with Indian law
- Not attempt to gain unauthorized access to any systems or networks
- Maintain the confidentiality of any credentials provided to you
- Promptly notify us of any security breaches or unauthorized use
- Comply with all applicable data protection and privacy laws
4. Payment Terms
All fees for our services shall be as agreed upon in the individual service agreement or proposal. Payment terms are typically Net 30 days from invoice date unless otherwise agreed. All amounts are quoted in Indian Rupees (INR) unless specified otherwise. Applicable taxes including GST will be added as per prevailing rates.
Late payments may attract interest at the rate of 18% per annum or the maximum rate permitted under applicable Indian law, whichever is lower.
5. Intellectual Property
All intellectual property rights in our services, including but not limited to software, documentation, methodologies, and proprietary tools, remain the property of Myriadcara. Upon full payment, you are granted a non-exclusive, non-transferable license to use deliverables created specifically for you as part of our engagement.
Any pre-existing intellectual property or third-party software used in our services remains subject to their respective licenses.
6. Confidentiality
Both parties agree to maintain the confidentiality of any proprietary or sensitive information disclosed during the course of our engagement. This obligation shall survive the termination of our business relationship for a period of three (3) years.
Confidentiality obligations do not apply to information that is publicly available, independently developed, or required to be disclosed by law or court order.
7. Limitation of Liability
To the maximum extent permitted by Indian law, Myriadcara's total liability for any claims arising from our services shall not exceed the fees paid by you for the specific service giving rise to the claim in the twelve (12) months preceding the claim.
In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.
8. Service Level Agreements
Specific service level commitments, including uptime guarantees and response times, shall be defined in individual service agreements. Our standard managed services target 99.9% uptime for infrastructure under our management.
Service credits for SLA breaches shall be as specified in the applicable service agreement and represent your sole remedy for such breaches.
9. Termination
Either party may terminate the service agreement with thirty (30) days written notice. We reserve the right to suspend or terminate services immediately for material breach, including non-payment or violation of these Terms.
Upon termination, we will provide reasonable assistance in transitioning services and returning your data, subject to payment of any outstanding fees.
10. Dispute Resolution
Any disputes arising from these Terms shall first be attempted to be resolved through good faith negotiations. If negotiations fail, disputes shall be resolved through arbitration in accordance with the Arbitration and Conciliation Act, 1996.
The arbitration shall be conducted in English with the seat in Bangalore, India. The courts of Bangalore shall have exclusive jurisdiction for any matters not subject to arbitration.
11. Force Majeure
Neither party shall be liable for delays or failures in performance resulting from circumstances beyond reasonable control, including natural disasters, acts of government, pandemics, civil unrest, cyber attacks, or third-party service outages.
12. Amendments
We reserve the right to modify these Terms at our discretion. Material changes will be notified to active clients via email at least thirty (30) days before they take effect. Continued use of our services after such changes constitutes acceptance of the modified Terms.
13. Contact Information
For questions, concerns, or reports regarding these Terms of Service, please contact us: